Overview
By or making a purchase on this website, you agree to the conditions stated below.
We may amend these conditions at our own discretion with amendments becoming effective immediately.
Order Changes
If you wish to change information within an order after it has been submitted, please email us at info@secretsender.com.au at least 48 hours prior to the delivery date scheduled. Order changes requested within 48 hours of the delivery date may not be fulfilled. Information changes include:
– Delivery name and address
– Secret message
– Products within the gift box being delivered – extra costs may apply
If an item in a package is unavailable due to any reason, we will replace the item with one of similar value to complete the gift package.
Cancellations and Refunds
If you wish to cancel your order, we require at least 48 hours notice to issue a full refund. Please email us at info@secretsender.com.au
If an order is requested to be cancelled within the 48 hour period, you will be offered a credit to the value of your purchase to use within 6 months.
Unfortunately, orders CANNOT be cancelled 24 hours prior to the delivery date.
When a refund has been processed, it may take between 1-10 business days for the funds to be credited to your account.
Alcohol
Any alcohol featured on our website are designed to be delivered as a genuine gift to a person. The gift is packaged and presented in such a manner that it is taken to be a gift.
The gift can only be delivered to another adult who is not the purchaser. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery.
Deliveries
We deliver to most Sydney Metro suburbs. Deliveries take place from Monday to Saturday on the specified date which you have requested. We are unable to specify an exact time for delivery on your specified date, as all delivery drivers must follow a specific route to deliver all orders by the times listed above. We are unable to prioritise any delivery addresses under any circumstances.
Whilst every effort is made to adhere to the above delivery schedule, we use both internal and external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in delays to the time frames listed above.
We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your order arrives on time and in perfect condition.
If the recipient is unable to accept a delivery at the specified address, if it is safe to do so, the order may be left at the door at the discretion of the driver.
If there is nowhere safe to leave the order or the driver can not access the delivery address, the number registered with the order will be contacted. If the customer does not answer after one attempt or the contact number is incorrect, the order will be returned to Secret Sender and a re-delivery fee of $15 will apply.
If the delivery address supplied by the customer is incorrect or insufficient details are provided, Secret Sender does not accept any responsibility for any incorrect deliveries. It is the responsibility of the customer to supply accurate information when completing the order.
If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. Secret Sender will not take any responsibility for this as it is the customer’s responsibility to ensure sufficient delivery details are provided.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and please include images of the damaged item.
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